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NSC Global
Associate Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises.
- Provide scheduled inspection, cleaning and other services and perform minor product repairs within an assigned territory.
- Inspect products for correct operation and resolve noted issues and/or escalate according to established procedure.
- Schedule services, complete all required paperwork and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Utilize diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Perform hardware repairs on a component level and clean/adjust mechanical components.
- Configure and install applicable software and perform preventive maintenance according to documented procedures.
- Refill consumables as directed and perform IMAC/R tasks (install/move/add/change/remove hardware and software products).
- Instruct and train customers on usage and operation of installed hardware and software.
- Participate in regular hardware and software trainings and assist with special projects as assigned.
Requirements
- Bachelor's Degree in Mechanical or Electrical Engineering / Information Technology or related.
- Minimum of at least 1-year relevant experience in Field Services preferred.
- Able to lift at least 20kg of equipment.
- Good written and verbal communication skills.
