Field Engineer

• Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Provide scheduled inspection, cleaning and other services and perform minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve noted issues and/or escalate according to established procedure.
• Schedule services, complete all required paperwork and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Utilize diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Perform hardware repairs on a component level and clean/adjust mechanical components.
• Configure and install applicable software and perform preventive maintenance according to documented procedures.
• Refill consumables as directed and perform IMAC/R tasks (install/move/add/change/remove hardware and software products).
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in regular hardware and software trainings and assist with special projects as assigned.

Associate Field Service Technician

Field Service Technician I

Field Service Technician II