Field Engineer

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs routine preventive maintenance checks and refills consumables.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on usage and operation of installed hardware and software.
• Receives incident briefings and orders from the dispatch function and updates dispatch on unforeseen issues.
• Provides detailed briefings on all performed activities and proactively informs customers about status, progress and outcomes.
• Observes technical or process problems and offers improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

Field Service Technician

Field Applications Engineer

Field Service Technician, Prachinburi