Field Engineer

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
• Performs incident handling using diagnostic tools to troubleshoot hardware and software failures.
• Performs hardware repairs on a component level; cleans and adjusts mechanical components.
• Configures and installs applicable software and refills consumables as directed.
• Performs routine preventive maintenance according to documented procedures.
• Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
• Instructs and trains customers on usage and operation of installed hardware and software.
• Receives incident briefings and orders from dispatch; updates dispatch on unforeseen issues and provides detailed briefings on performed activities.
• Proactively informs customers about status, progress and outcomes; observes technical or process problems and offers improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

Field Service Technician

Field Service Engineer 2 – Cleveland Ohio Area

Field Service Engineer

Wind Field Service Technician III

Field Engineer

Associate Field Engineer