Diebold Nixdorf

Field Service Technician

Diebold Nixdorf

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

About the role

  • Gains familiarity with Field Service Technician practices and procedures.
  • With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
  • Performs hardware repairs on a component level.
  • Cleans and adjusts mechanical components.
  • Configures and installs applicable software.
  • Preventive Maintenance: Performs routine checks according to documented procedures.
  • Refills consumables as directed.
  • IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
  • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
  • Participates in regular hardware and software trainings (on the job, classroom and web based).
  • Participates in the implementation of measures to achieve agreed KPIs.
  • Assists with special projects as assigned.

Requirements

  • Education or equivalent work experience required.
  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.
  • High School Graduate