Diebold Nixdorf

Field Service Technician

Diebold Nixdorf

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama

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Job Level

Junior

About the role

  • Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises.
  • Provide scheduled inspection, cleaning and other services and perform minor product repairs within an assigned territory.
  • Inspect products for correct operation and resolve noted issues and/or escalate according to established procedure.
  • Schedule services, complete all required paperwork and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
  • Utilize diagnostic tools to perform troubleshooting and detailed analysis of hardware and software failures (Incident Handling).
  • Perform hardware repairs on a component level; clean and adjust mechanical components.
  • Configure and install applicable software; perform routine preventive maintenance according to documented procedures.
  • Refill consumables as directed; perform IMAC/R tasks to install, move, add, change and remove hardware and software products.
  • Instruct and train customers on usage and operation of installed hardware and software.
  • Participate in regular hardware and software trainings and assist with measures to achieve agreed KPIs and special projects as assigned.

Requirements

  • Education or equivalent work experience required.
  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.