Field Engineer

• Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Provide scheduled inspection, cleaning and other services and perform minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve noted issues and/or escalate according to established procedure.
• Schedule services, complete all required paperwork and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Utilize diagnostic tools to perform troubleshooting and detailed analysis of hardware and software failures (Incident Handling).
• Perform hardware repairs on a component level; clean and adjust mechanical components.
• Configure and install applicable software; perform routine preventive maintenance according to documented procedures.
• Refill consumables as directed; perform IMAC/R tasks to install, move, add, change and remove hardware and software products.
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in regular hardware and software trainings and assist with measures to achieve agreed KPIs and special projects as assigned.

Field Service Technician

Field Service Engineer 2 – Cleveland Ohio Area

Field Service Engineer

Wind Field Service Technician III

Field Engineer

Associate Field Engineer