Field Service Technician
Pitney Bowes
Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Location: Alabama • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises.
- Provide scheduled inspection, cleaning and other services and perform minor product repairs within an assigned territory.
- Inspect products for correct operation and resolve noted issues and/or escalate according to established procedure.
- Schedule services, complete all required paperwork and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Utilize diagnostic tools to perform troubleshooting and detailed analysis of hardware and software failures (Incident Handling).
- Perform hardware repairs on a component level; clean and adjust mechanical components.
- Configure and install applicable software; perform routine preventive maintenance according to documented procedures.
- Refill consumables as directed; perform IMAC/R tasks to install, move, add, change and remove hardware and software products.
- Instruct and train customers on usage and operation of installed hardware and software.
- Participate in regular hardware and software trainings and assist with measures to achieve agreed KPIs and special projects as assigned.
Requirements
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
