Field Service Technician
Pitney Bowes
Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
- Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
- Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level and cleans/adjusts mechanical components.
- Configures and installs applicable software and performs preventive maintenance per documented procedures.
- Refills consumables as directed and performs IMAC/R: installs, moves, adds, changes and removes hardware and software products.
- Instructs and trains customers on usage and operation of installed hardware and software.
- Participates in regular hardware and software trainings (on the job, classroom and web based) and assists with measures to achieve KPIs.
- Assists with special projects as assigned.
Requirements
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
- PC literacy and good knowledge and application of the relevant tools and methods.
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability, which would include an on-call rotation for evenings and weekends.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence and work in team environment.
- Ability to pass MVR, background and drug test where required.
- Preferred: Firstline Service Technician work experience.
- Preferred: Vocational/Trade School preferred.
