Field Engineer

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes required paperwork and works with customers to ensure satisfaction and understanding of product functionality.
• Performs hardware repairs on a component level, cleans and adjusts mechanical components, and configures and installs applicable software.
• Performs preventive maintenance, refills consumables, and executes IMAC/R tasks (install/move/add/change/remove hardware and software).
• Instructs and trains customers and participates in regular hardware/software trainings and special projects as assigned.

Associate Field Service Technician

Ingeniero de Servicio de Campo

Ingeniero de Servicio, Diagnóstico Molecular

Ingeniero de Servicio de Campo, Monterrey

Técnico de Servicio de Campo I

Technical Service Engineer