Field Service Technician
Pitney Bowes
Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Location: Oregon • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
- Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
- Schedules services, completes required paperwork and works with customers to ensure satisfaction and understanding of product functionality.
- Troubleshoots hardware and software failures using diagnostic tools; performs component-level repairs.
- Cleans and adjusts mechanical components; configures and installs software.
- Performs preventive maintenance, refills consumables, and completes IMAC/R (installs, moves, adds, changes and removes hardware/software).
- Instructs and trains customers on usage; participates in trainings and implementation of measures to achieve KPIs; assists with special projects.
Requirements
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
- PC literacy and good knowledge and application of the relevant tools and methods.
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability, including on-call rotation for evenings and weekends.
- Exceptional customer service skills.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence and ability to work in a team environment.
- Ability to pass MVR, background and drug test where required.
- Firstline Service Technician work experience preferred.
- Vocational/Trade School preferred.
