Diebold Nixdorf

Field Service Technician

Diebold Nixdorf

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Junior

About the role

  • Expect more. Connect more. Be more at Diebold Nixdorf; automates, digitizes and transforms banking and retail commerce.
  • Installs, debugs and provides technical maintenance for product and component hardware and software on customer premises.
  • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
  • Inspects products for correct operation, resolves issues and escalates according to procedure.
  • Schedules services, completes required paperwork and ensures customer satisfaction and understanding of product functionality.
  • Utilizes diagnostic tools to troubleshoot hardware and software failures and performs component-level hardware repairs.
  • Cleans and adjusts mechanical components; configures and installs applicable software; performs routine preventive maintenance.
  • Refills consumables and conducts IMAC/R (installs, moves, adds, changes and removes hardware and software products).
  • Instructs and trains customers on usage and operation of installed hardware and software.
  • Participates in hardware/software trainings and implementation of measures to achieve agreed KPIs; assists with special projects.

Requirements

  • Education or equivalent work experience required.
  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.
  • PC literacy and good knowledge and application of the relevant tools and methods.
  • Product knowledge of relevant industry and basic ITIL skills preferred.
  • Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
  • Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
  • Acceptance of exposure to the outside elements.
  • Shift adaptability, which would include an on-call rotation for evenings and weekends.
  • Exceptional customer service skills are needed.
  • Ability to organize and inventory truck stock parts and tools.
  • Sense of urgency, organizational skills, professional presence and work in team environment.
  • Ability to pass MVR, background and drug test where required.
  • Preferred: Firstline Service Technician work experience preferred.
  • Preferred: Vocational/Trade School preferred.