Diebold Nixdorf

Field Service Technician

Diebold Nixdorf

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $24 - $27 per hour

Job Level

Junior

About the role

  • Installs, debugs and provides technical maintenance for product and component hardware and software on customer premises.
  • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
  • Inspects products for correct operation and resolves noted issues and/or escalates according to procedure.
  • Schedules services, completes required paperwork and works with customers to ensure satisfaction and understanding of product functionality.
  • Utilizes diagnostic tools to troubleshoot hardware and software failures.
  • Performs hardware repairs on a component level; cleans and adjusts mechanical components; configures and installs software.
  • Performs preventive maintenance routine checks and refills consumables as directed.
  • IMAC/R: installs, moves, adds, changes and removes hardware and software products.
  • Instructs and trains customers on usage and operation of installed hardware and software.
  • Participates in hardware and software trainings and assists with implementation of measures to achieve KPIs and special projects as assigned.

Requirements

  • Education or equivalent work experience required.
  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.