Crisis Counselor

Didi Hirsch Mental Health Services

Crisis Counselor providing critical crisis intervention and emotional support for individuals in need. Working with Didi Hirsch, a leader in mental health services.

Posted 5/13/2026part-timeRemote • California • 🇺🇸 United StatesJunior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone
Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less
Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers
Serves as a mandated reporter in cases of suspected abuse or neglect
Is familiar with resources and providing information and referrals to help seekers as appropriate
Maintains accurate and detailed contact reports
Documentation must be completed in real time
Mentors volunteers during their training process and provides on-going mentorship
Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts
Attends routinely scheduled meetings for the Suicide Prevention Center

Requirements

What you’ll need

Minimum of six months of relevant behavioral health experience
One year of experience in crisis intervention or suicide prevention strongly preferred
Possess a high school Diploma or equivalent
Be 18 years of age or older
Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background
Demonstrate a high level of emotional intelligence in the process
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines
Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
Strong typing and data entry skills required to accurately document interactions in real time
Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
Be empathetic, flexible, and adaptable to varying situations
Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
Be reliable and able to adhere to schedules based upon program needs
Complete yearly required continuing education trainings
Have knowledge of all job specific skills including safety assessment, data collection, and triage
Goal-oriented team player with strong experience working in large and complex systems
A commitment to team objectives and Didi Hirsch philosophies
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Benefits

Comp & perks

Reasonable notice provided to facilitate personal planning
Ask us about loan repayment programs you may qualify for by working at Didi Hirsch

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

crisis interventionemotional supportsafety assessmentsafety planningde-escalationdocumentationdata entryweb-based platformselectronic documentation systemscommunication tools

Soft Skills

interpersonal skillsemotional intelligencemulti-taskingtime managementempathyflexibilityadaptabilityreliabilityteam playercommitment to team objectives

Certifications

high school diploma or equivalentcontinuing education trainings