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Crisis Line Training Specialist
Didi Hirsch Mental Health ServicesCrisis Line Training Specialist at Didi Hirsch implements training for new crisis line staff. Supports training, mentorship, and onboarding for crisis line services.
About the role
Key responsibilities & impact- Support the implementation of training and onboarding for new crisis line staff and volunteers
- Help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics
- Support the crisis line foundational training, specialized program training, and continuing education
- Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews
- Scheduling and facilitating group interviews, and tracking onboarding progress
- Maintain and update training materials, ensuring accuracy and alignment with current practices
- Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises
- Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback
- Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue
- Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance
- Recruit and coordinate role players and mentors for each training cohort
- Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees
Requirements
What you’ll need- High School diploma or equivalent
- Minimum one year of experience working in a mental health related position or in a training/educational setting
- Experience working on a crisis line (call, chat/text) is preferred
- Working knowledge of mental health services and suicide prevention services
- Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services
- Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing
- Superior organizational skills to manage multiple projects simultaneously
- Effective collaboration and relationship building skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides) is required, with the ability to create, edit, and collaborate on documents efficiently
- Ability to use analysis, experience, and judgment to make effective decisions.
Benefits
Comp & perks- Reasonable accommodations available
- Ask about loan repayment programs you may qualify for by working at Didi Hirsch
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mental health servicessuicide prevention servicestraining facilitationonboarding logisticsperformance data trackingrole play facilitationmentorshipgroup interview schedulingtraining material developmentproject management
Soft Skills
clear communicationorganizational skillscollaborationrelationship buildingconstructive feedbackdecision makingmentoringadaptabilityproblem solvingtime management