Crisis Line Training Specialist
Didi Hirsch Mental Health Services
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $26 - $30 per hour
Job Level
About the role
- Support the implementation of training and onboarding for new crisis line staff and volunteers
- Help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics
- Support the crisis line foundational training, specialized program training, and continuing education
- Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews
- Scheduling and facilitating group interviews, and tracking onboarding progress
- Maintain and update training materials, ensuring accuracy and alignment with current practices
- Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises
- Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback
- Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue
- Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance
- Recruit and coordinate role players and mentors for each training cohort
- Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees
Requirements
- High School diploma or equivalent
- Minimum one year of experience working in a mental health related position or in a training/educational setting
- Experience working on a crisis line (call, chat/text) is preferred
- Working knowledge of mental health services and suicide prevention services
- Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services
- Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing
- Superior organizational skills to manage multiple projects simultaneously
- Effective collaboration and relationship building skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides) is required, with the ability to create, edit, and collaborate on documents efficiently
- Ability to use analysis, experience, and judgment to make effective decisions.
Benefits
- Reasonable accommodations available
- Ask about loan repayment programs you may qualify for by working at Didi Hirsch
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mental health servicessuicide prevention servicestraining facilitationonboarding logisticsperformance data trackingrole play facilitationmentorshipgroup interview schedulingtraining material developmentproject management
Soft Skills
clear communicationorganizational skillscollaborationrelationship buildingconstructive feedbackdecision makingmentoringadaptabilityproblem solvingtime management