Student Technology Support Specialist

DICKINSON

Student IT support specialist managing Dickinson College help desks, training, documentation, and loaner laptops. Supervising student technicians and delivering technology support across campus.

Posted 8/13/2026full-timeCarlisle • Pennsylvania • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in recruiting, training, and supervising technical staff while effectively managing user support services. Proficient in creating and maintaining technical documentation and knowledge bases, alongside planning and delivering IT training and workshops.

Highest-signal resume keywords

Recruiting And HiringTechnical TroubleshootingTraining And DevelopmentTechnical DocumentationUser Support Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingLoaner Laptop MaintenanceKnowledge Base ManagementIT Training DeliveryPerformance Feedback

Soft Skills

Strong CommunicationOrganizational SkillsCollaborative Work

Certifications & Qualifications

Associate's Degree In Information Technology

Industry Keywords

User ServicesHelp DeskStudent Technical TeamOperational PoliciesTechnical How-To Guides

About the role

Key responsibilities & impact

Recruit, hire, train, schedule, and supervise the User Services student technical team
Oversee daily functions of the Student Help Desk, ResNet Services Annex, and Hardware Support Assistant positions
Provide performance feedback, coaching, and mentorship to student employees
Maintain and update the student staff handbook, operational policies, and support workflows
Maintain and expand User Services’ internal and public-facing Knowledge Base
Write and edit technical how-to guides and improve documentation accessibility and usability
Plan and coordinate IT training, workshops, orientation events, and drop-in support sessions
Assess training needs and develop targeted instructional materials for students, faculty, and staff
Represent User Services in campus initiatives and technology onboarding activities
Create and distribute student-focused IT communications through email and other platforms
Disseminate information about service outages, system updates, and technology resources
Oversee the health, readiness, imaging, maintenance, diagnostics, and checkout procedures for loaner laptop fleets
Serve as backup to the full-time Help Desk Specialist and provide front-line user support
Assist student staff with escalated support issues and reinforce Help Desk procedures

Requirements

What you’ll need

Associate's Degree in Information Technology or a related field
1–3 years of work experience
Strong communication, technical troubleshooting, and organizational skills
Ability to work independently and collaboratively in a dynamic support environment
Experience or capability in recruiting, hiring, training, scheduling, and supervising student technical staff
Ability to create and maintain technical documentation and knowledge bases
Ability to plan and deliver IT training, workshops, and instructional support
Ability to maintain, image, diagnose, and troubleshoot loaner laptops
Employment contingent upon satisfactory completion of a background check
Verification of identity and employment authorization through Form I-9

Benefits

Comp & perks

Comprehensive medical insurance plan
Life insurance
Flexible spending accounts
Generous time off
Parental leave
Homebuyer assistance
Tuition benefits for eligible employees and dependent children under the age of 24
College contributes 8% of base salary to a retirement account upon eligibility
Additional 0.5% matching retirement contribution
College retirement contributions are immediately and fully vested