Director – Account Management

DICK'S Sporting Goods

Director leading DICK’S Sporting Goods’ retail media account management team and major advertiser relationships. Driving campaign stewardship, client retention, investment growth, and cross-functional execution.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesLead💰 $127,000 - $237,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, client services, and strategic partnerships, with a strong focus on media execution, campaign optimization, and team leadership. Proven ability to drive client retention and investment growth while managing complex senior-level relationships.

Highest-signal resume keywords

Account ManagementClient ServicesPeople ManagementCampaign OptimizationStrategic Partnerships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingCampaign StructuringPerformance AnalysisInvestment PlanningData StrategyAudience TargetingContract ManagementMedia ExecutionOptimizationPresentation Skills

Soft Skills

LeadershipCommunicationAnalytical ThinkingCross-Functional CollaborationInfluencing Without Authority

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

MediaAdvertisingRetail MediaCommerce MediaClient RetentionBrand ManagementEscalation ManagementPerformance ReadoutsStrategic PlanningHigh-Stakes Opportunities

About the role

Key responsibilities & impact

Set annual team priorities, translate organizational goals into measurable outcomes, and track KPIs
Serve as escalation point and final decision-maker for high-stakes brand and advertiser opportunities
Define best-in-class account stewardship and build supporting systems, processes, and talent
Lead, coach, develop, recruit, and onboard a team of 5+ Account Managers
Establish performance expectations, conduct 1:1s and reviews, and recognize high performance
Steward senior and strategically significant advertiser relationships
Guide campaigns from pre-campaign planning through optimization, analysis, and investment planning
Drive client retention and investment growth
Establish business reviews, performance readouts, and strategic planning sessions
Represent Account Management with Media Planning, Sales, Analytics, and Product leadership
Surface client feedback and market intelligence to influence the product roadmap
Partner with Media Activation, Analytics, Legal, and Finance on campaign execution, measurement, contracts, and investment structures
Bridge Sales and Activation to ensure smooth handoffs and aligned client expectations
Design scalable account management processes, playbooks, and quality standards
Use portfolio metrics and client feedback to improve performance, prioritize work, identify issues, and surface growth opportunities

Requirements

What you’ll need

Bachelor's Degree
7–10 years of experience, including 8+ years in account management, client services, or strategic partnerships in media, advertising, or retail & commerce media
5+ years of people management experience and a track record of building and developing high-performing teams
Deep familiarity with media execution, campaign structuring, optimization, and measurement across digital channels
Exceptional executive-level presentation and written communication skills
Experience managing complex senior-level client relationships, escalations, investment decisions, and long-term partnerships
Ability to work cross-functionally and influence without direct authority in a matrixed organization
Strong analytical instincts and ability to translate campaign data into strategic recommendations
Preferred experience in retail or commerce media
Preferred experience with major national brands and advertising agencies
Preferred exposure to Insertion Orders and commercial contract management
Preferred understanding of first-party data strategy, audience targeting, and campaign optimization
Must complete a satisfactory background check, potentially including ID verification
Cameras must be on during virtual interviews
AI tools are not permitted during interviews or assessments

Benefits

Comp & perks

Competitive total rewards package
Incentive compensation
Equity
Benefits
Paid leave compliant with all state requirements
Generous suite of benefits