DICK'S Sporting Goods

Principal Product Designer – Loyalty & Credit

DICK'S Sporting Goods

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,200 - $158,800 per year

Job Level

Lead

About the role

  • Lead omni-channel experience design for the Loyalty & Credit Squad—shaping the full lifecycle (acquisition → onboarding → activation → earn/burn → servicing).
  • Translate macro cultural and economic trends, business requirements, and athlete insights into simple, trusted member moments.
  • Frame opportunities, instrument outcomes, and orchestrate app, web, store, and partner journeys that lift enrollment, activation, repeat engagement, and lifetime value.
  • Enable the delivery of product experiences rooted in human-centered principles that support strategic priorities.
  • Provide direct oversight in the organization and delivery of high-quality products within specific squads and product teams.
  • Collaborate with designers on product teams to deliver integrated experiences across the product ecosystem.

Requirements

  • Advanced understanding of Product Design
  • Understanding or experience with Service Design and/or Experience Design a plus
  • Experience defining journey maps and/or service blueprints to define end-to-end customer experiences spanning multiple products, channels, and teams
  • Superior knowledge and application of Scrum, lean Product Management and human-centered design practices
  • Success in defining cohesive research and design strategies
  • Expert written and verbal comm skills that result in effective relationship building
  • Effective management, facilitation and collaboration skills to drive alignment across organizational peers and complex stakeholder groups
  • Proven ability to influence cross-functional teams & senior leadership stakeholders without formal authority
  • Experience with enterprise projects or highly complex strategic initiatives across multiple portfolios, products, and channels
  • Success in defining short- & long-term strategies, visions & launching excellent products
  • Curious attitude and desire to learn
  • Superior knowledge and application of problem-solving frameworks/methodologies
  • Understanding of software development lifecycle
  • Ability to coach teammates on complex problem-solving frameworks, concepts or methodologies
  • Can quickly and effectively resolve conflict
  • Can effectively provide decision making as a service
  • An ability to advocate for research and Design Thinking practices at all levels
  • Demonstrated coaching techniques to enable teammates without direct management responsibilities
  • Ability to cross-functionally organize, motivate and mobilize teams towards working on a common goal
  • Indirect or direct management experience, leading a group of teams towards the same goal
  • Portfolio of work, demonstrating a human-centered design process.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product DesignService DesignExperience DesignJourney MappingService BlueprintsScrumLean Product ManagementHuman-Centered DesignProblem-Solving FrameworksSoftware Development Lifecycle
Soft Skills
Written CommunicationVerbal CommunicationRelationship BuildingManagement SkillsFacilitation SkillsCollaboration SkillsInfluencing SkillsCuriosityConflict ResolutionCoaching Techniques