Senior Quantitative Developer – Fixed Income
Vichara Technologies
Python
Director, Engineering – Tech Ops, Support
DICK'S Sporting Goods
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $127,000 - $237,800 per year
Job Level
Lead
Tech Stack
CloudITSMServiceNow
About the role
- Reporting to the Vice President of Foundational Technologies, responsible for shaping and executing the strategic vision for a robust technology operations ecosystem
- Oversee core Tech Ops functions, including change and incident management, ensuring seamless delivery, performance, and reliability of infrastructure, products, and services
- Lead the Tech Ops platform, cloud Financial Operations (FinOps), and datacenter Operations
- Manage financials/budgets, vendor relationships, and staffing plans to optimize delivery and cost efficiency throughout the organization
- Establish and govern the support framework and standards aligned to ITIL/SRE
- Drive shift-left and self-service at scale, expanding knowledge-guided workflows and automated diagnostics
Requirements
- Bachelor’s in Computer Science, Information Technology, or related field (or equivalent experience)
- 10 to 15+ years experience
- Technology operations and support with 5+ years leading managers and teams across service disciplines, operational tooling, and multi-site environments
- ITIL v3/v4, SRE, or equivalent background
- Demonstrate ownership of ITSM processes (incident, problem, change, knowledge), SLAs/OLAs, and operational KPIs
- Experience building/operating an enterprise support platform (e.g., Jira Service Management, ServiceNow, or Remedy), with CMDB/Asset, discovery and integrations
- Experience leading major incident management and executive-level communications
- Hands-on leadership of Audio/Video technologies and unified communications support for executive spaces
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technology operationsincident managementchange managementfinancial operationsITSM processesSLAsOLAsoperational KPIsenterprise support platformAudio/Video technologies
Soft skills
leadershipcommunicationstrategic visionvendor managementstaffing planscost efficiencyteam managementproblem-solvingcollaborationownership
Certifications
Bachelor’s in Computer ScienceBachelor’s in Information TechnologyITIL v3ITIL v4SRE certification
