Diamond Braces Orthodontist: Braces & Invisalign

Recruitment

• Manage full-cycle recruiting: requisition intake, sourcing, screening, interviewing, and offer coordination
• Enforce standardized screening criteria and interview workflows
• Maintain accurate and timely documentation within the Applicant Tracking System (UKG)
• Ensure compliance with company policies and applicable federal, New York, and New Jersey employment laws
• Track and report recruiting metrics including time-to-fill and 30/60/90-day retention
• Partner with hiring managers to calibrate candidate quality and role expectations
• Support continuous improvement of recruiting and onboarding workflows

Senior Recruiter

Senior Healthcare Recruiter – Multi-Location Growth

Billing Specialist

• Insurance Billing: Accurately prepare and submit insurance claims, including working with state-sponsored insurance programs such as Medicaid.
• Coding Compliance: Ensure all billing codes are accurate and comply with regulatory requirements, minimizing claim rejections and delays.
• Follow Up on Claims: Track and follow up on outstanding claims to ensure timely payment, addressing any issues or discrepancies as they arise.
• Patient Account Management: Assist with patient billing inquiries, providing clear and accurate information regarding their insurance coverage and out-of-pocket costs.
• Maintain Accurate Records: Keep detailed records of all billing activities, ensuring compliance with legal and regulatory standards.
• Collaborate with the Team: Work closely with the billing department and other team members to ensure seamless billing operations.
• Stay Informed: Keep up to date with changes in insurance regulations, billing practices, and coding requirements to ensure compliance and accuracy.
• Stay Flexible: Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice.

Orthodontic Billing Specialist

• Accurately prepare and submit insurance claims, including working with state-sponsored insurance programs such as Medicaid.
• Ensure all billing codes are accurate and comply with regulatory requirements, minimizing claim rejections and delays.
• Track and follow up on outstanding claims to ensure timely payment, addressing any issues or discrepancies as they arise.
• Assist with patient billing inquiries, providing clear and accurate information regarding their insurance coverage and out-of-pocket costs.
• Keep detailed records of all billing activities, ensuring compliance with legal and regulatory standards.
• Work closely with the billing department and other team members to ensure seamless billing operations.
• Stay up to date with changes in insurance regulations, billing practices, and coding requirements to ensure compliance and accuracy.
• Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice.

Pediatric Orthodontic Billing Specialist

Call Center Representative

• Manage daily call center operations for inbound and outbound calls
• Support and operate inside sales and appointment-setting workflows
• Enforce agent schedules, workforce adherence, and availability standards
• Monitor and improve key call center KPIs, including: Schedule adherence, Average speed of answer (ASA), Call abandonment rate, Appointments booked, Conversion rates, Agent productivity and utilization
• Assign and reassign agents between sales and service roles based on performance
• Support outbound calling and follow-up campaigns
• Ensure agents are trained, certified, and production-ready before handling calls
• Track onboarding, training readiness, and performance compliance
• Produce daily and weekly call center performance reports
• Identify underperformance, document issues, and escalate when required
• Work with leadership to improve efficiency, consistency, and revenue outcomes

Senior Recruiter

Senior Healthcare Recruiter – Multi-Location Growth

Orthodontic Billing Specialist

Pediatric Orthodontic Billing Specialist

Call Center Operations Manager – Sales, Training & Performance