Mental Health Care Coordinator

Dialogue en Route

Mental Health Care Coordinator supporting patients through Dialogue’s virtual healthcare programs in Canada. Guiding members through Mental Health+ and Employee Assistance Program journeys while assisting clinicians with case management.

Posted 8/5/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong commitment to patient safety and quality of care while providing support in mental health programs. Possesses critical thinking and customer service skills essential for assisting patients and collaborating with a multidisciplinary team.

Highest-signal resume keywords

Bachelor's Degree In PsychologyCustomer Service ExperienceMental Health Program SupportCritical Thinking SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyAttention To Detail

Tools & Technologies

Computer Skills

Industry Keywords

Mental HealthPatient SafetyEmployee Assistance ProgramMember ServicesHealthcare

About the role

Key responsibilities & impact

Greet new patients in the program and accompany them throughout their journey
Check in and follow up on active cases
Assist physicians and psychologists with related tasks
Analyze cases and provide the best possible solutions to members
Ensure patient safety in the member-facing role
Support patients throughout the Mental Health+ program and Employee Assistance Program
Work closely with the Manager, Member Services and a multidisciplinary team

Requirements

What you’ll need

Passion for mental health, quality of care, and improving team processes and understanding
Available to work a minimum of 21 hours on evenings and weekends
Availability for schedules covering day and evening shifts from 6 AM to midnight, weekdays and weekends
Strong empathy, time-management, critical-thinking, attention-to-detail, and customer-service skills
Pursuing or attained a Bachelor’s degree in psychology or another mental health-related field
Strong computer skills
Experience in customer service, healthcare, or an administrative role
Commitment to patient safety in a member-facing role

Benefits

Comp & perks

Equal-opportunity and diverse, inclusive workplace
Specialized accommodation available for applicants who require it