Diakonie München und Oberbayern

Employee – Administration / Online Retail / eBay

Diakonie München und Oberbayern

full-time

Posted on:

Location Type: Office

Location: Ebersberg • Germany

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About the role

  • Item intake and maintenance – initial identification and assessment of items for online platforms
  • Evaluating items for online platforms – research and price determination
  • Defining item condition – condition descriptions and wording
  • Listing items via database and directly on platforms, basic image editing and product descriptions
  • Support with organizational and administrative tasks
  • Order processing for online shops
  • Structuring and organizing online platforms
  • Order acceptance and processing
  • Monitoring incoming payments, printing invoices, printing labels
  • Payment requests, payment reminders, dunning notices, cancellations
  • Shipping, returns and refunds, international shipping & customs declarations
  • Shipping preparation & packing, packaging techniques and filling materials
  • Packaging labeling, tagging, special requirements
  • Customer communication – customer messages and inquiries, complaints (email)
  • Text modules, standard formulations, style of communication
  • Structure and maintenance of the online inventory
  • Answering and forwarding telephone calls
  • Handling general email correspondence
  • Organizing and maintaining office filing
  • Creating and updating signage for the sales floor
  • Representing and assisting in the sales area as required

Requirements

  • Personal commitment and enjoyment in interacting with people from diverse cultural backgrounds
  • Ideally some experience in online retail, e.g. eBay Classifieds, eBay
  • Preferably completed commercial vocational training (business administration)
  • High sense of responsibility and ability to work independently
  • Conscientious, reliable and autonomous working style
  • Ability to work well in a team
  • Willingness to support the organization’s diaconal mission
Benefits
  • Employer-funded company pension and supplemental insurance
  • Employee offers via app; participation in the "Family Pact Bavaria" program
  • 30 days annual leave for a 5-day working week, plus 3 additional days off (Day of Repentance and Prayer (Buß- und Bettag), Dec 24 and Dec 31); special leave for severe disability
  • Deutschlandticket (public transport pass)
  • Company bike (JobRad) for permanent employees
  • Attractive remuneration according to AVR (company collective agreement) Diakonie Bayern with many additional benefits (family allowance and metropolitan area allowance)
  • Inspiring environment where collegiality is highly valued
  • Diverse and targeted training and continuing education opportunities
  • Attractive employee discounts in our shops
  • Joint events such as company outings, summer and Christmas parties
  • Good access to public transport

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
item intakeitem evaluationcondition descriptionslisting itemsimage editingorder processingshipping preparationpackaging techniquescustomer communicationinventory management
Soft skills
interpersonal skillsresponsibilityindependenceconscientiousnessreliabilityteamworkcultural sensitivityorganizational skillscommunication skillsautonomy
Certifications
commercial vocational trainingbusiness administration