Web Application Tester
The Krazy Coupon Lady
AndroidiOSSDLCTypeScript
GPM QA Associate II
Diabetes Youth Families
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $63,975 - $95,963 per year
Job Level
JuniorMid-Level
About the role
- Review complaint files for proper coding and accurate complaint reportability assessment.
- Support database development and reporting capabilities related to the complaint / reliability department needs
- Participate in calibration sessions with leadership to ensure consistency in assessments
- Identify trends in the Quality Monitoring results
- Deliver monthly presentations of Quality Monitoring results to the team
- Suggest process improvements or enhancements to monitoring programs, internal processes, and procedures
- Provide coaching support to staff based on Quality Monitoring findings
- Coordinate with the training team to provide feedback on training opportunities identified through quality analysis
- Lead projects that enhance and support the QA function within GPM
- Perform other duties as required
Requirements
- BS degree, preferably in a technical or scientific discipline; and/or equivalent combination of education and experience.
- 2-3 years Complaint handling experience, Quality Assurance or Regulatory Affairs
- Minimum of 3 years’ experience in data management, record keeping, and trouble shooting in the Medical Device field, or other transferable experience related to organization, technical aptitude and data management.
