Senior Manager, Sales Operations

Diabetes Youth Families

Senior Manager of Sales Operations at Insulet overseeing commercial operations growth. Leading a team to drive actionable KPIs and insights across sales, marketing, and customer care.

Posted 6/20/2026full-timeActon • California, Massachusetts • 🇺🇸 United StatesSenior💰 $143,000 - $214,475 per yearWebsite

Tech Stack

Tools & technologies

SFDCVBA

About the role

Key responsibilities & impact

Understands company strategy, market opportunities, and corporate strategic imperatives
Development of key performance indicators (KPIs) that drives a linkage of corporate strategy to commercial objectives through KPIs and related insights
Develop, implement, and execute incentive compensation plan aligned to achieve corporate strategy and manage the partnership with our third-party vendor, IQVIA
Builds and maintains strong rapport with commercial business partners in sales, marketing, market access, and customer care to develop KPIs in support of their respective initiatives to ensure ongoing operational needs are met
Drives continuous improvement, automation, and self-service of insights consumption for the commercial team with tools (e.g salesforce.com), reporting and training
Conducts analysis and makes recommendations for commercial initiatives to drive growth and achievement of commercial strategy and objectives
Proactively “connects the dots” across commercial teams & IT to drive alignment of strategy and tactics as well as inform prioritization decisions
Through insights and connectivity with commercial teams, identifies and evaluates fundamental underlying commercial challenges, providing recommendations for actions needed to improve and/or mitigate risk
Develop proper documentation of all processes
Performs other duties as required

Requirements

What you’ll need

Bachelor’s Degree (preferred field of study: Business Administration, Finance, etc)
10+ years related experience that includes business analysis/reporting and incentive compensation management
5+ years people management experience
Ability to analyze business processes, design process improvements, and train business users on the new processes
Outstanding data management/analysis capabilities required
Experience supporting or working with a commercial organization, preferably in the pharmaceutical, or medical device industry
Experience driving commercial/sales process improvement
Demonstrated ability to develop and communicate KPIs, insights and related recommendations
Experience working with salesforce.com, and other analytical tools
Advanced microsoft excel (including VBA), and salesforce.com dashboard and reporting skills preferred
Knowledge of salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning preferred
Proven problem solving and critical thinking skills
Experience working in a fast-paced, high-growth, performance and deadline driven environment.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisreportingincentive compensation managementdata managementprocess improvementadvanced Microsoft Excelsalesforce.comVBAsalesforce.com dashboardanalytical tools

Soft Skills

problem solvingcritical thinkingcommunicationrelationship buildingtrainingcontinuous improvementalignmentrecommendation developmentoperational needs assessmentinsight generation