Senior Director, Patient Access Support Services

Diabetes Youth Families

Senior Director of Patient Access Services shaping strategies for diabetes therapies at Insulet Corporation. Leading innovative patient support programs and optimizing access for patients.

Posted 6/6/2026full-timeActon • Connecticut, Massachusetts, Rhode Island • 🇺🇸 United StatesSenior💰 $221,300 - $331,925 per yearWebsite

About the role

Key responsibilities & impact

Develop and lead national patient access strategies for diabetes therapies reimbursed under the pharmacy benefit.
Oversee the design and execution of patient support programs including copay assistance, prior authorization, benefits investigation, and specialty pharmacy coordination.
Align access strategies with commercial, medical, and market access teams to support insulin delivery and diabetes management solutions.
Lead all operational aspects of patient services, including HUB services, call centers, and vendor management.
Ensure SOPs, training, and compliance standards are met across all patient-facing operations.
Monitor KPIs and patient experience metrics to drive continuous improvement and ensure timely access to diabetes therapies.
Direct and support the Field Reimbursement Manager (FRM) team to ensure effective payer navigation and provider engagement for diabetes care.
Establish clear goals, performance metrics, and development plans for FRMs.
Integrate field insights into broader access strategy and operational planning.
Collaborate directly with Inside Sales, Field sales, US Commercial Analytics and other departments
Partner with payer strategy, government affairs, and analytics teams to ensure seamless access and data-driven decision-making.
Collaborate with HEOR and commercial teams to assess program impact and ROI, especially in the context of diabetes outcomes and adherence.

Requirements

What you’ll need

Bachelor’s degree
15+ years in the pharmaceutical or medical device industry
10+ years in patient access, market access, or reimbursement strategy.
Experience standing up a patient services and/or field reimbursement manager capability.
Proven success in leading national patient support programs, preferably for diabetes therapies or insulin delivery systems.
Experience managing third-party vendors and cross-functional teams.
Deep understanding of the diabetes payer landscape, specialty pharmacy operations, and regulatory compliance.
Advanced degree (MBA, PharmD, MPH) preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient access strategyreimbursement strategypatient support programsvendor managementKPI monitoringdata-driven decision-makingprogram impact assessmentROI assessmentcompliance standardsspecialty pharmacy operations

Soft Skills

leadershipcollaborationcommunicationstrategic planningteam managementcross-functional teamworkgoal settingperformance metrics developmentcontinuous improvementpayer navigation

Certifications

Bachelor's degreeMBAPharmDMPH