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Diabetes Youth Families

Clinical Retention Specialist

Diabetes Youth Families

. Play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand .

Posted 4/29/2026full-timeSan Diego • California, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

About the role

Key responsibilities & impact
  • Play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand
  • Focus on retaining customers by providing outstanding service and addressing concerns
  • Deliver education and training to new and current customers as well as healthcare providers
  • Initiate outbound calls, emails, and other communication methods to new and existing customers to check satisfaction
  • Maintain detailed records of customer interactions and outcomes within Salesforce activities and campaigns

Requirements

What you’ll need
  • Bachelor’s degree and a minimum of 3+ years’ experience training and/or managing insulin pump patients.
  • Experience working directly with Healthcare Providers in a diabetes setting
  • Professional up-to-date credentials and/or certifications are mandatory: i.e., Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN)
  • Current Certified Diabetes Care and Education Specialist (CDCES) certification required.
  • Current certification in Omnipod Product Training
  • Must be able to maintain all required licensure for duration of employment.
  • Experience communicating with a wide range of audiences.

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO)
  • And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer servicetrainingcommunicationrecord keeping
Soft Skills
relationship managementproblem solvingoutbound communicationsatisfaction assessment
Certifications
Bachelor's degreeCertified Diabetes Care and Education Specialist (CDCES)Registered Dietitian (RD)Registered Nurse (RN)Omnipod Product Training