Clinical Product Specialist II

Diabetes Youth Families

. Provide best in class customer education, training and support via phone, virtual platforms, and email, to assist in all points of the customer journey.

Posted 4/22/2026full-timeSan Diego • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

About the role

Key responsibilities & impact

Provide best in class customer education, training and support via phone, virtual platforms, and email, to assist in all points of the customer journey.
Answer incoming clinically related customer questions via phone, email or assigned requests in a timely and empathetic manner.
Support Omnipod portfolio new customer starts and conversion product training and troubleshooting needs.
Support clinical escalation calls through the call center, Medical Affairs teams, and clinical studies.
Support Voice of the Customer initiative by engaging in outreaches to customers who have provided negative feedback.
Maintain clinical certifications across all Omnipod products to provide accurate information.
Work with Learning and Development team to support content creation for new product launches.
Utilize data management platforms to validate customer complaints and relay findings to teams.
Follow standardized workflows and fully document all customer interactions.
Maintain compliance with HIPAA and other regulating bodies as required.

Requirements

What you’ll need

Bachelor’s degree and a minimum of 3-5 years’ experience working in a clinical setting; training and/or managing insulin pump patients will be preferred.
Professional up-to-date credentials and/or certifications are mandatory: i.e., Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN)
Current Certified Diabetes Care and Education Specialist (CDCES) certification required.
Must be able to maintain all required licensure for duration of employment.
Experience communicating with a wide range of audiences.
Prior industry/commercial experience strongly preferred.
Experience with virtual or phone based clinical support or other relevant environment a plus.
Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred.
Previous or current certification in Omnipod Product Training.
Omnipod 5 certification a plus.
Professional and polished presentation skills.
Excellent customer service skills.
Strong interpersonal communications, both oral and written.
Self-starter who needs minimal direction; extremely flexible, with good business acumen.
Process-oriented and willing to take on new tasks.
Proficiency with computers, including Microsoft Suite and Salesforce.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer educationclinical supporttroubleshootingdata managementassessmentcomplianceinsulin pump managementcontent creationstandardized workflowsdocumentation

Soft Skills

empathycommunicationcustomer serviceinterpersonal skillspresentation skillsflexibilityself-starterbusiness acumenprocess-orientedengagement

Certifications

Certified Diabetes Care and Education Specialist (CDCES)Registered Dietitian (RD)Registered Nurse (RN)Omnipod Product TrainingOmnipod 5 certification