Diabetes Youth Families

Staff User Experience Researcher

Diabetes Youth Families

full-time

Posted on:

Location Type: Hybrid

Location: Acton • California • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $142,400 - $213,575 per year

Job Level

Lead

About the role

  • Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)
  • Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
  • Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
  • Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance
  • Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
  • Communicate proactively and effectively with the Senior User Research Manager, peers, and partners
  • Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes

Requirements

  • Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
  • 7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products
  • Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
  • Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
  • Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis
  • Demonstrated ability to drive data-informed design and business decision-making.
Benefits
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO)
  • And additional employee wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative researchquantitative researchusability testingdata visualizationsurveysinterviewsresearch methodologiesdata-informed designcustomer-centered outcomes
Soft Skills
leadershipmentoringcommunicationcollaborationstorytellingstrategic thinkinginfluencingproactive communicationalignmentguidance