Diabetes Youth Families

User Researcher

Diabetes Youth Families

full-time

Posted on:

Location Type: Hybrid

Location: Acton • California • Massachusetts • United States

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Salary

💰 $94,800 - $142,200 per year

About the role

  • Participate in executing studies on the DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with more senior researchers, UX leadership and cross-functional partners (IT, Product, Marketing, and others)
  • Design and execute qualitative and quantitative research studies using rigorous, best practice methodologies
  • Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization
  • Independently lead research initiatives while partnering closely with UX leadership and cross-functional stakeholders
  • Execute the research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
  • Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
  • Communicate proactively and effectively with the more senior UX researchers, partners.

Requirements

  • Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
  • 3 to 5 years of professional UX research experience supporting physical, digital, web, and/or service-based products
  • Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
  • Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
  • Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis
  • Demonstrated ability to drive data-informed design and business decision-making.
Benefits
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO)
  • And additional employee wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative researchquantitative researchusability testingdata visualizationstorytellingresearch planningstakeholder alignmentsynthesiscommunication of findings
Soft Skills
relationship buildingtrust-based relationshipsindependent leadershipcollaborationproactive communicationeffective communication