Understand how the various business process stakeholders use Salesforce to deliver solutions that empower the user base by supporting current functionality of the Salesforce application
Develop Salesforce implementation roadmaps for the Customer Experience stakeholders by leveraging analytics, user feedback, and general industry data to drive feature decisions and CRM strategy
Leverage the Lightning, Experience Cloud, and Health Cloud Platform to design stronger, better solutions that are stable and scalable
Influence business and technical grooming for requirements and managing the end solution optimizing Salesforce capabilities by mapping functional requirements to Salesforce.com features and functionality
Demonstrate expertise in LWC, Flows, UI Configuration, managed packages, creation and refinement of complex data models, business process automation and other custom functionality
Consistently evaluate Salesforce ecosystem tools and understand the Salesforce product offerings and methodologies to bring in new capabilities that improve processes and enhance cross-functional collaboration
Be a coach and mentor to the Digital Customer Experience team for disseminating best practices on solution positioning and delivery
Partner with the Architecture Review Board, CRM Center Of Excellence, and DevOps team to manage the day-to-day running of the Salesforce.com platform
Develop the 360-degree functional view of everything occurring within the various CRM programs at Insulet
Communicate and collaborate to promote strong partnerships across the Digital Customer Experience organization and between IT and business stakeholders.
This role is responsible for collaborating on, maintaining, and adhering to platform governance models

Requirements

Bachelor’s Degree and/or equivalent combination of education and experience
Certifications in Salesforce.com will influence the hiring team for this position
At least 8 years of experience leading technical teams and people management
At least 4 years’ experience working in the Life Sciences industry, preferably with Pharma or Medical Devices
Preferred experience with Salesforce Communities (Experience) and Health Cloud
Strong understanding of Salesforce.com capabilities, processes, and capabilities in a regulated industry such as Medical Device.

Benefits

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SalesforceLWCFlowsUI Configurationmanaged packagesdata modelsbusiness process automationCRM strategyfeature decisionsSalesforce.com

Soft skills

coachingmentoringcollaborationcommunicationinfluencingpartnership buildingteam leadershipstakeholder managementprocess improvementcross-functional collaboration

Certifications

Salesforce.com certification