Director, HR Service Delivery – Operations
Diabetes Youth Families
full-time
Posted on:
Location Type: Hybrid
Location: Acton • California, Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $144,375 - $216,562 per year
Job Level
Lead
Tech Stack
ServiceNow
About the role
- Lead, and manage the HR Service Delivery team, providing guidance, coaching, and development opportunities across multiple geographies and time zones.
- Set clear performance expectations and objectives for the team, and monitor progress to ensure goals are met.
- Provide regular direction and communication to team members to ensure requirements are met and work is completed with quality, speed, and delightful experiences through effective recruiting, training, coaching, and team building.
- Provides statistical and performance feedback and coaching on a regular basis to each team member; writes and administers performance reviews for team members.
- Effectively handles escalated cases from all levels within the organization, Human Resources and vendors.
- Plans, organizes, and controls activities of the team and participates in developing department goals, objectives, and project plans to ensure adherence to schedules when deploying function-wide changes
Requirements
- Bachelor’s degree, preferred in Human Resources, Business, Communications, or a related field
- 10+ years of experience working in Human Resources or related field, including 5 years or more of people management experience with demonstrated success in building, leading, and motivating effective teams.
- 3+ years of experience with Workday
- Experience with case management solutions (Servicenow preferred)
- Experience managing in an HR Shared Service Center and running an operations team
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
people managementperformance managementcoachingteam buildingcase managementoperations managementHR service deliveryproject planningstatistical analysisgoal setting
Soft skills
leadershipcommunicationguidancecoachingorganizational skillsproblem-solvinginterpersonal skillsperformance feedbackmotivationadaptability
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in BusinessBachelor’s degree in Communications