Product Director, UX
Pfizer
Senior Manager, UX Design
Diabetes Youth Families
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $166,200 - $249,300 per year
Job Level
Senior
About the role
- Serve as the UX global single point of contact and accountability for the User Experience design and execution for the Global Customer Experience project
- Provide thought UX leadership and define the process mission, vision, roadmap, tactics, goals, objectives, and KPIs and ensure alignment with strategic imperatives
- Drive User Centered design best practices into the Global Customer Experience
- Collaborate heavily with the Marketing team to help define world class user experiences and a holistic customer experience touch points including web, mobile, chat, sms, voice, product
- Drive the adoption, definition and execution of user testing for internal and external customers through the lifecycle of the project
- Build and manage a multidisciplinary UX team focused on the Global Customer Experience working in an agile development environment
- Develop future state process design for all countries to leverage enhanced capabilities enabled through Salesforce re-implementation
- Maximize consistency of the global business process, including operational efficiencies, and ensure a delightful customer experience
- Develop comprehensive functional requirements, user stories, reporting requirements, and master data management approach
- Develop processes, relationships and connections with all customer touch point teams to cull customer data back into the UX efforts
- Collaborate with other global business process owners to determine cross process reporting and analytics requirements
- Ensure all business process requirements are documented, comply with regulations, and partner with Data Management, Quality and IT
- Collaborate regarding release management, cross process development & testing dependencies, risks, adoption, and communications
- Help lead and support cross functional adoption, deployment, and communication efforts associated to process change deployments
- Forms strong relationships with functional stakeholders by developing and translating strategy into a multi-year road map
- Anticipates functional needs, identifies necessary resources, manages risk, and determines creative means to implement new technical & process solutions
- Works with stakeholders to identify process and policy improvement opportunities and champions a culture of continuous improvement
- Develops and manages UX process governance model with functional stakeholders
Requirements
- Bachelor's degree (HCI, Industrial Engineering, Interaction Design, Human Factors or equivalent) required, MBA strongly preferred
- 10+ years of relevant experience in UX and product design
- Experience and demonstrated success in commercial strategy and execution for consumer-facing digital and physical products
- Ability to collaborate cross functionally, specifically in areas of continuous improvement
- Experience and demonstrated success creating strategic commercial initiatives in Domestic and International medical device markets
- Desire to make a significant impact on the lives of those with diabetes
- Experience working effectively with cross-functional teams on high-visibility initiatives
- Advanced working knowledge of User Experience methods and Design thinking process
- Understands Systems and data management
- Thorough knowledge of the diabetes disease state preferred
- Consumer Marketing and User Research knowledge a plus
