Customer Success Manager

• Responsible for tracking retention/attrition across all products for all non-US countries
• Work with Franchise partners and country leaders to ensure retention measurement dashboards are built consistently
• Uncover opportunities to improve retention through process improvements and customer experience enhancements
• Gathers and consolidates data, insights, and feedback from leaders across the organization for continuous improvement
• Develop personalized retention programs based on predictors of attrition
• Inform and influence customer-facing assets to improve customer experience

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