Business Development Manager

DHL Freight

Business Development Manager at ClearFreight developing client relationships and managing account performance. Responsible for implementing solutions to improve customer experience and drive efficiency.

Posted 4/21/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and expand a diversified portfolio of clients through proactive networking, strategic outreach and leveraging existing relationships
Establish a target list of accounts each quarter covering all service segments for ClearFreight
Consistently meet and/or exceed monthly and annual performance benchmarks
Work with marketing team to ensure closing of warm leads provided
Actively promote ClearFreight’s technology tools and solutions to high volume clients that require product level visibility and supply chain tracking
Provide solutions to customer problems or challenges through working with all internal departments to mitigate impact on customer supply chain
Lead periodic business reviews and continuous improvement discussions to strengthen client relationships and identify efficiency opportunities
Negotiate with agents and finalize pricing with customers
Improve ‘customer experience’ by acting as an advocate for them, internally conveying their specific needs across the organization, to ensure prioritization of resources.
Provide customers with business insights to allow them to proactively manage potential issues/problems
Partner with Operations, IT, and Finance to ensure smooth onboarding and implementation for new accounts
Champion process improvements that drive efficiency and deliver added value to clients and Clearfreight
Monitor and manage AR to ensure timely collections and maintain healthy account performance
Oversee all aspects of account management, including sales quotations, proposals, and administrative functions as needed

Requirements

What you’ll need

Minimum of 4-5 years of sales experience in freight forwarding or logistics
Experience selling Ocean/Air Import and Export Services, and Customs Brokerage services at a profitable level
Strong ability to identify customer needs and deliver tailored, innovative logistics solutions
Excellent communication, interpersonal, organizational, and negotiation skills, with a customer first mindset
Highly motivated, goal oriented and accountable, with a strong sense of ownership for results
Proficient in Microsoft Office Suite, especially Excel and PowerPoint; Familiarity with CRM systems is a plus
High school diploma or GED is required.
Fluency in additional languages beyond English is a plus.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experiencefreight forwardinglogisticsOcean Import ServicesAir Import ServicesExport ServicesCustoms Brokeragelogistics solutionsaccount managementnegotiation

Soft Skills

communicationinterpersonalorganizationalnegotiation skillscustomer first mindsethighly motivatedgoal orientedaccountableownership for resultsadvocacy

Certifications

high school diplomaGED