Customer Service Executive

DFDS

Customer Service Executive coordinating export and import logistics processes. Engaging with customers and optimizing service workflows at DFDS in Hamburg.

Posted 5/28/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handling and coordinating export and import transports across Europe
Documenting and tracking customer feedback
Acting as the point of contact for potential escalations
Close collaboration with various departments, especially Planning, to ensure optimal customer service
Processing customs documents

Requirements

What you’ll need

Completed vocational training in hospitality, freight forwarding, or logistics
Experience in customer service, ideally in freight forwarding or logistics
Strong organisational skills and a structured, solution-oriented approach to work
Confident user of CRM systems and MS Office
Strong communication skills in German and good command of English
Enjoys working in a team and supporting customers

Benefits

Comp & perks

A modern workplace
Fair compensation and attractive social benefits
Training opportunities and individual development prospects
An inspiring company culture where your ideas matter
A unique opportunity to sail on board our ships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

freight forwardinglogisticscustomer servicecustoms documentation

Soft Skills

organisational skillssolution-oriented approachcommunication skillsteamwork

Certifications

vocational training in hospitalityvocational training in freight forwardingvocational training in logistics