Manager, HR Service Delivery – Technology

Dexterra Group

Manager HR Service Delivery & Technology leading Dayforce implementation at Dexterra Group. Overseeing HR technology and service delivery for North America operations.

Posted 7/21/2026full-timeRemote • Mississauga • 🇨🇦 CanadaSeniorLead💰 CA$125,000 - CA$145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Dayforce HCM, including implementation, configuration, and post-go-live support, while effectively leading and developing teams in HR technology and service delivery. Strong analytical and communication skills are essential for driving improvements and collaborating with various stakeholders.

Highest-signal resume keywords

Dayforce HCM ExperienceHR Technology LeadershipAnalytical Problem-SolvingTeam DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dayforce ImplementationHCM SystemsData ManagementSystem ConfigurationIntegrationsTestingWorkflowsReportingChange ControlIssue Resolution

Soft Skills

LeadershipCoachingCollaborationAnalytical ThinkingCommunication

Certifications & Qualifications

HCM CertificationProject Management CertificationChange Management Certification

Industry Keywords

HR OperationsService DeliveryShared ServicesPost-Go-Live SupportHuman Resources

About the role

Key responsibilities & impact

Lead the remaining Dayforce implementation activity for HR-owned modules
Act as the HR technology owner and subject matter expert for Dayforce HR modules
Oversee workflows, forms, security roles, system configuration, integrations, testing, documentation, change control, and release-related activity
Coordinate closely with Payroll, Workforce Management, IT, Finance, HRSC, and business stakeholders
Establish and manage the post-go-live support model
Lead, coach, and develop a team of HCM analysts and HR Service Delivery coordinators
Use HR data, service trends, reporting, dashboards, and issue analysis to identify root causes and recommend practical improvements
Develop a roadmap for future Dayforce enhancements, upgrades, integrations, reporting improvements, and process optimization

Requirements

What you’ll need

7+ years of progressive experience in HR technology, HCM systems, HR operations, shared services, service delivery, or a related environment
Deep hands-on Dayforce HCM experience across multiple modules such as Core HR, Benefits, Onboarding, Recruiting, Compensation, Analytics/Reporting, workflows, configuration, security roles, forms, data management, integrations, testing, issue resolution, and post-go-live support
Proven people leadership experience, including the ability to lead technical and service delivery resources
Strong analytical and problem-solving skills
Strong communication skills, including the ability to explain technical and process concepts clearly to HR, business, IT, and executive audiences
A degree in Human Resources, Business Administration, Information Systems, or a related field
A Human Resources designation, HCM certification, or project/change management certification would be considered an asset

Benefits

Comp & perks

Award winning safety culture
Supportive team environment with room to grow together
A flexible hybrid work model
Professional dues support
Employee Referral Program