Dexterity, Inc.

Support Engineer

• Serve as the field technical lead for Mech product deployments and steady-state operations
• Own root-cause analysis of hardware and system issues using field diagnostics, logs, and hands-on testing
• Perform repair, replacement, and upgrade activities in coordination with the support and service teams
• Collaborate with Applications Support to investigate application issues related to hardware triggers or sensor data
• Maintain accurate site-level spares, log part replacements, and manage warranty workflows and RMAs
• Execute retrofit procedures and validate system performance after changes
• Document issue trends and create feedback loops to improve future design and serviceability
• Train field personnel and integrators on proper hardware handling, calibration, and troubleshooting techniques
• Create or contribute to service manuals, troubleshooting trees, and repair guides
• Proactive Monitoring — Tune alerting rules, dashboards, and anomaly-detection models; perform trend analysis to prevent outages
• Field Residency — Embed on customer site during go-live, major upgrades, or chronic issue hunts, with up to 80% of time spent on-site
• Manage warranty claims, track spares, and implement retrofits and system upgrades; act as the face of Dexterity Engineering in the field

Product Support Engineer