Dexterity, Inc.

Engineer

• Drive System Performance Improvement in the Field — The real world always presents subtle new challenges to intelligent systems. Your primary goal will be to translate field operations experience into better systems, improved learning and enhanced robot skills to optimize top line performance as robot deployments scale.
• Diagnose & Resolve Incidents — Analyse logs, telemetry, SQL/NoSQL data, and container metrics to pinpoint failures; reproduce issues in staging; craft work-arounds or scripted hot-fixes; document in ticketing system (Jira/Zendesk).
• Proactive Monitoring — Tune alerting rules, dashboards, and anomaly-detection models; perform trend analysis to track system performance towards KPI targets.
• Field Presence — Embed on customer site during go-live, major upgrades, or chronic issue hunts. Understand what flies under the radar and how to surface it automatically through the observability stack.
• Knowledge & Automation — Write SOPs, runbooks, and self-service articles; contribute to CLI tools and diagnostic scripts in Python/Bash; mentor TAC on new failure modes.
• Continuous Improvement Projects — Partner with Product and Engineering on feature hardening, performance tuning, and reliability improvement.
• Own and execute NPI software commissioning at customer sites, including tooling setup, system testing, and calibration.

Forward Deployed Engineer

Support Engineer

• Serve as the field technical lead for Mech product deployments and steady-state operations
• Own root-cause analysis of hardware and system issues using field diagnostics, logs, and hands-on testing
• Perform repair, replacement, and upgrade activities in coordination with the support and service teams
• Collaborate with Applications Support to investigate application issues related to hardware triggers or sensor data
• Maintain accurate site-level spares, log part replacements, and manage warranty workflows and RMAs
• Execute retrofit procedures and validate system performance after changes
• Document issue trends and create feedback loops to improve future design and serviceability
• Train field personnel and integrators on proper hardware handling, calibration, and troubleshooting techniques
• Create or contribute to service manuals, troubleshooting trees, and repair guides
• Proactive Monitoring — Tune alerting rules, dashboards, and anomaly-detection models; perform trend analysis to prevent outages
• Field Residency — Embed on customer site during go-live, major upgrades, or chronic issue hunts, with up to 80% of time spent on-site
• Manage warranty claims, track spares, and implement retrofits and system upgrades; act as the face of Dexterity Engineering in the field

Forward Deployed Engineer

Product Support Engineer