Associate Customer Experience Manager

Dexcom

Associate Customer Experience Manager operating Dexcom’s North America Voice of the Customer programs for CGM products. Turning feedback and operational data into customer experience improvements.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $82,900 - $138,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer experience programs, including survey design, data analysis, and stakeholder collaboration. Proficient in utilizing experience management platforms and translating customer insights into actionable recommendations.

Highest-signal resume keywords

Customer Experience ManagementSurvey Design and ProgrammingData Analysis and ReportingProject ManagementQualtrics or Forsta Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Survey DesignData AnalysisCustomer AnalyticsMarket ResearchFeedback CodingDashboard DevelopmentData Quality AssuranceIssue ResolutionSystem IntegrationTrend Identification

Soft Skills

Problem-SolvingAttention to DetailCommunication SkillsOrganizational SkillsCustomer-Centric Mindset

Tools & Technologies

QualtricsForstaSalesforceVeevaDigital Platforms

Industry Keywords

Voice of the CustomerConsumer InsightsCustomer FeedbackStakeholder CommunicationRegulatory Compliance

About the role

Key responsibilities & impact

Support end-to-end operations for North America CX and Voice of the Customer programs, including survey design, programming, quality assurance, launch, monitoring, maintenance, analysis, reporting, and stakeholder follow-through on new product launches
Own day-to-day North America Stelo CX program operations, including surveys, dashboards, system integrations, closed-loop ticketing, and issue resolution
Customize and maintain surveys, workflows, reports, dashboards, distributions, access, and governance across multiple markets and languages
Partner with IT and business teams on integrations between survey platforms and Salesforce, Veeva, digital platforms, and ticketing workflows; troubleshoot issues and coordinate testing
Manage recurring data pulls, routine analyses, and repeatable reporting
Analyze structured and unstructured customer feedback to identify trends, pain points, loyalty drivers, risks, and opportunities
Support AI-enabled tools and automated workflows for feedback coding, complaint identification, synthesis, and reporting
Develop reports, dashboards, presentations, and readouts translating customer data into implications and recommended actions
Collaborate with Technical Support, Customer Service, Product, Marketing, Quality, Data Science, IT, and regional market teams to prioritize customer experience improvements
Manage project timelines, documentation, translations, regulatory and privacy inputs, testing, and stakeholder communications across concurrent initiatives

Requirements

What you’ll need

Experience supporting customer experience, Voice of the Customer, consumer insights, market research, customer analytics, or related programs
Experience designing, programming, deploying, and maintaining customer surveys
Experience using Qualtrics, Forsta, or a comparable experience management platform
Strong quantitative and qualitative data analysis skills
Ability to identify themes and drivers and translate findings into recommendations
Ability to communicate data through presentations, dashboards, and written summaries
Strong project management and organizational skills
Strong attention to detail and commitment to data quality
Problem-solving and troubleshooting skills
Excellent written and verbal communication skills
Ability to work across functions, regions, and time zones
Customer-centric mindset
Bachelor’s degree
Minimum of 5–8 years of related experience
Willingness to travel 5–15%

Benefits

Comp & perks

A full and comprehensive benefits program
Growth opportunities on a global scale
Access to career development through in-house learning programs and/or qualified tuition reimbursement
Home office workplace
Flex workplace option may be available for employees within commuting distance of a Dexcom site
5–15% travel opportunity