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Tech Stack
Tools & technologiesAWSAzureCloudDNSFirewallsGoogle Cloud PlatformITSMLinuxPythonTCP/IPVMware
About the role
Key responsibilities & impact- Handle network & systems incidents escalated from NOC Analysts and perform troubleshooting.
- Escalation of issues to Major Incident through IOC.
- Join as technical resource on major incident bridges (until escalated to the next tier) and coordinate with internal teams and vendors.
- Utilize advanced monitoring tools for proactive detection and analyze trends for preventive measures.
- Escalate issues to higher tiers of support and collaborate with engineers to determine effective courses of action.
- Escalate complex issues to management, other IT resources, third parties, and/or vendors as appropriate.
- Participate in improving processes and knowledge base articles.
- Other duties or tasks may be assigned as needed.
Requirements
What you’ll need- Experience in systems / network operations or similar role; prior NOC experience preferred.
- Technical Skills: Intermediate knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF); hands-on experience with routers and switches; familiarity with firewalls, VPNs, and monitoring tools.
- Knowledge (working experience is a plus) in Hypervisor (VMware vSphere, Hyper-V), Storage (Dell PowerStore, PowerMAX, NetApp) and Windows / Linux OS and Services, Compute (Dell Blade and Rack-Mount Servers) and Backup and Restore (Rubrik).
- Soft Skills: Strong analytical ability, communication, and ability to work under pressure.
- Knowledge of server virtualization fundamentals.
- Experience with remote access tools and understanding in security protocol compliance.
- Familiarity with ITSM concepts, including Atlassian (Confluence/Jira).
- (Nice to have) Experience with scripting (Python, PowerShell) for automation.
- (Nice to have) Experience on cloud networking (GCP, AWS, or Azure)
- (Nice to have) Certifications: CCNA, CCNP or equivalent
- (Nice to have) ITIL Foundation certification / ITIL Change and Problem Management familiarity is a plus
- Good multi-tasking skills working with numerous monitors, communication channels, and multiple engineers/teams.
- Ability to work under pressure handling time-sensitive production incidents.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced, dynamic environment.
Benefits
Comp & perks- A front row seat to life changing CGM technology.
- Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
networking protocolsTCP/IPDNSDHCPBGPOSPFroutersswitchesfirewallsVPNs
Soft Skills
analytical abilitycommunicationability to work under pressuremulti-taskingwritten communicationverbal communicationability to work effectively in a fast-paced environment
Certifications
CCNACCNPITIL Foundation