Dexcom

Senior Manager, Tech Support PMO

Dexcom

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $135,100 - $225,100 per year

Job Level

Senior

About the role

  • Own the end-to-end PMO operating model for Technical Support, including portfolio intake, prioritization, governance, delivery standards, and benefits realization across all strategic programs in the function.
  • Lead end-to-end delivery for a portfolio of Tech Support programs and projects—from business case and charter through go-live, hypercare, and closure.
  • Establish and enforce consistent delivery standards (stage gates, templates, RAID, change control, and documentation hygiene) to improve speed and predictability.
  • Build and maintain integrated roadmaps that connect strategy to milestones, dependencies, resourcing, and measurable outcomes.
  • Run governance forums (portfolio reviews, steering committees, prioritization councils) and ensure decisions are documented and actioned.
  • Drive benefits realization: define outcome metrics up front, track performance against targets, and close the loop on value delivered.
  • Lead cross-functional dependency management across Technical Support, IT, Product, Customer Advocacy, and Operations; proactively surface tradeoffs and mitigation plans.
  • Own program communications and executive-ready reporting—translating delivery progress into strategic impact, risks, and decision points.

Requirements

  • Typically requires a Bachelor’s degree with 13+ years of industry experience
  • 5-8 years of previous people management experience
Benefits
  • A full and comprehensive benefits program
  • Growth opportunities on a global scale
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PMO operating modelportfolio intakegovernancedelivery standardsbenefits realizationproject managementchange controldocumentation hygieneoutcome metricscross-functional dependency management
Soft Skills
leadershipcommunicationorganizationalstrategic thinkingstakeholder managementproblem-solvingdecision-makingcollaborationadaptabilityperformance tracking