Senior Manager, Tech Support PMO

Dexcom

Own the PMO operating model for Technical Support at Dexcom, leading delivery and governance of strategic programs. Ensure alignment and outcomes across Tech Support, IT, and operations.

Posted 4/15/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $135,100 - $225,100 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end PMO operating model for Technical Support, including portfolio intake, prioritization, governance, delivery standards, and benefits realization across all strategic programs in the function.
Lead end-to-end delivery for a portfolio of Tech Support programs and projects—from business case and charter through go-live, hypercare, and closure.
Establish and enforce consistent delivery standards (stage gates, templates, RAID, change control, and documentation hygiene) to improve speed and predictability.
Build and maintain integrated roadmaps that connect strategy to milestones, dependencies, resourcing, and measurable outcomes.
Run governance forums (portfolio reviews, steering committees, prioritization councils) and ensure decisions are documented and actioned.
Drive benefits realization: define outcome metrics up front, track performance against targets, and close the loop on value delivered.
Lead cross-functional dependency management across Technical Support, IT, Product, Customer Advocacy, and Operations; proactively surface tradeoffs and mitigation plans.
Own program communications and executive-ready reporting—translating delivery progress into strategic impact, risks, and decision points.

Requirements

What you’ll need

Typically requires a Bachelor’s degree with 13+ years of industry experience
5-8 years of previous people management experience

Benefits

Comp & perks

A full and comprehensive benefits program
Growth opportunities on a global scale
Access to career development through in-house learning programs and/or qualified tuition reimbursement
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PMO operating modelportfolio intakegovernancedelivery standardsbenefits realizationproject managementchange controldocumentation hygieneoutcome metricscross-functional dependency management

Soft Skills

leadershipcommunicationorganizationalstrategic thinkingstakeholder managementproblem-solvingdecision-makingcollaborationadaptabilityperformance tracking