Dexcom

Senior Manager, IT Business Relationship Management – Commercial and Tech Support

Dexcom

full-time

Posted on:

Location Type: Hybrid

Location: Edinburgh • United Kingdom

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Job Level

Senior

Tech Stack

SDLC

About the role

  • Partner with business stakeholders to deliver shared outcomes.
  • Understand and define the Commercial IT portfolio.
  • Line management duties including recruitment, goal setting, and performance management.
  • Coordination supporting the Technical Delivery teams and 3rd party development partners.
  • Liaise with managers/leads of global shared teams to coordinate project deliverables.
  • Work alongside the Production Support Manager to support incident and request resolution SLAs.

Requirements

  • Minimum 5 years’ experience as a BRM or significant customer management experience.
  • Line management responsibilities including recruitment, performance management and talent development.
  • Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes.
  • Vendor Management, including Statements of Work, Budgeting, Invoicing etc.
  • Experience of IT application support processes (ITIL).
  • Excellent written/oral communication and relationship management skills.
  • Drive and enthusiasm with ability to see the bigger picture.
  • Ability to work flexibly in a demanding and fast paced environment.
  • Worked in global setting dealing with multi-discipline teams in multiple time zones.
Benefits
  • A full and comprehensive benefits program.
  • Growth opportunities on a global scale.
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement.
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Waterfall SDLCAgile SDLCHybrid SDLCVendor ManagementIT application supportITIL
Soft Skills
communication skillsrelationship managementgoal settingperformance managementtalent developmentflexibilityenthusiasmability to see the bigger picture