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Senior Manager, IT Business Relationship Management – Commercial and Tech Support
DexcomSenior Manager overseeing IT Business Relationship Management at Dexcom, leading global teams and optimizing commercial applications for improved health technology.
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Partner with business stakeholders to deliver shared outcomes.
- Understand and define the Commercial IT portfolio.
- Line management duties including recruitment, goal setting, and performance management.
- Coordination supporting the Technical Delivery teams and 3rd party development partners.
- Liaise with managers/leads of global shared teams to coordinate project deliverables.
- Work alongside the Production Support Manager to support incident and request resolution SLAs.
Requirements
What you’ll need- Minimum 5 years’ experience as a BRM or significant customer management experience.
- Line management responsibilities including recruitment, performance management and talent development.
- Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes.
- Vendor Management, including Statements of Work, Budgeting, Invoicing etc.
- Experience of IT application support processes (ITIL).
- Excellent written/oral communication and relationship management skills.
- Drive and enthusiasm with ability to see the bigger picture.
- Ability to work flexibly in a demanding and fast paced environment.
- Worked in global setting dealing with multi-discipline teams in multiple time zones.
Benefits
Comp & perks- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Waterfall SDLCAgile SDLCHybrid SDLCVendor ManagementIT application supportITIL
Soft Skills
communication skillsrelationship managementgoal settingperformance managementtalent developmentflexibilityenthusiasmability to see the bigger picture