Dexcom

NOC Analyst

Dexcom

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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Job Level

Junior

Tech Stack

DNSITSMTCP/IP

About the role

  • Monitor dashboards for network, server, and application health.
  • Validate alerts and prioritize events against Service Level Agreements / Operational Level Agreements.
  • Perform first/second‑level diagnostics on connectivity and performance issues.
  • Escalate issues to NOC Engineers and collaborate with them to determine effective courses of action.
  • Log all work in ITSM/ticketing system and produce shift handover notes.
  • Assist/Log planned maintenance windows for Network and System including Vendor Change tracking / monitoring.
  • Create / Update Documentation and or Runbooks.
  • Coordinate with IOC Team, Change and Problem Management, Network/Systems Engineering, DBAs, App teams, vendors and other teams.

Requirements

  • Education: Bachelors in IT or related field.
  • Experience: At least 1 year experience in systems or network operations, or similar role.
  • Technical Foundations: Networking (TCP/IP, DNS, DHCP), OSI fundamentals, monitoring tools, ITSM platforms.
  • Capabilities: Strong analysis/troubleshooting, structured communication, calm under pressure.
  • Availability: Willingness to work rotating shifts.
  • (Nice to have) Certifications: CompTIA Network+, Cisco CCNA, ITIL Foundation.
  • (Nice to have) Experience: Prior NOC/IOC, enterprise monitoring, or Level 2 support; scripting for automation.
  • (Nice to have) Familiarity with ITIL Incident, Change and Problem Management.
Benefits
  • A front row seat to life changing CGM technology.
  • Learn about our brave #dexcomwarriors community.
  • A full and comprehensive benefits program.
  • Growth opportunities on a global scale.
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement.
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingTCP/IPDNSDHCPmonitoring toolsITSM platformsdiagnosticsscriptingtroubleshootingdocumentation
Soft Skills
strong analysisstructured communicationcalm under pressure
Certifications
CompTIA Network+Cisco CCNAITIL Foundation