Customer Support

• Lead and motivate a high-volume operational team focused on a broad variety of customer care administrative tasks in Germany.
• Ensure service quality, regulatory compliance, and excellent customer experience.
• Manage the full employee lifecycle: hiring, onboarding, development, retention, and engagement.
• Oversee team schedules, staffing, and performance management.
• Coordinate delivery of training for your team and plan for future team needs (systems, tools, etc.).
• Drive a culture of Operational Excellence through continuous improvement and automation initiatives primarily within your team, but also cross-functionally.
• Analyze data to identify process optimization opportunities and implement changes.
• Collaborate with a broad variety of stakeholders, i.e., internal teams, external partners, customers, etc.

Supervisor Customer Care

French Speaking Customer Support – Live-Chat

Customer Service Specialist, English, Russian

NOC Monitoring and Support Specialist

Customer Support Specialist, B2C Sector