Analyst

• Collaborate across teams to compile, enhance, and analyze key metrics shaping the effectiveness of Patient Support Services programs.
• Manage case activity and program escalations, tracking issues end-to-end and driving timely updates and improvements.
• Track KPIs and interpret data trends, producing clear dashboards, PowerPoint decks, and reports informing business reviews.
• Maintain and refine Business Rules, process maps, scripts, and program documentation, ensuring accuracy and alignment with evolving needs.
• Coordinate updates across tools including Tableau, Excel, Smartsheet, and Lucidchart to support reporting and insights.
• Review escalations, feedback, call recordings, and field reports to identify opportunities for process improvement.

Senior Lead Patient Support Services Analyst

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