Post-Sales Relationship Analyst, Junior

Dexco

Analista de Relacionamento Pós-Vendas Junior at Dexco handling retail consumer inquiries via phone, email, and WhatsApp. Ensuring smooth post-sales processes and addressing customer issues in a collaborative environment.

Posted 7/9/2026full-timeJundiaí • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship management skills while effectively managing order portfolios and resolving consumer incidents. Proficient in analyzing performance indicators and improving processes to enhance customer satisfaction.

Highest-signal resume keywords

Customer ServiceRelationship ManagementPerformance Indicators (KPIs)CRM SystemsIntermediate Excel

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

MS Office

Industry Keywords

Business AdministrationCommercial ManagementLogisticsE-commerceOrder Management

About the role

Key responsibilities & impact

Provide service to retail consumers, franchised stores, concept stores and e-commerce via phone, email and WhatsApp.
Manage the order portfolio, handle consumer incidents, and perform post-sales follow-up and processes.
Liaise with logistics, commercial/sales, finance, suppliers and operations to ensure requests are resolved.
Ensure prompt responses and follow-through until issues are fully resolved.
Analyze and resolve cases through financial negotiations with customers, including issuing coupons and shopping vouchers.
Monitor deadlines and established service levels.
Analyze root causes of complaints and propose corrective actions.
Track area KPIs and customer satisfaction levels.
Ensure information in the system is up to date and accurate.
Identify opportunities to improve area processes.

Requirements

What you’ll need

Currently pursuing a degree in Business Administration, Commercial Management, Logistics or related fields.
MS Office
Intermediate Excel
Customer service and relationship management
Performance indicators (KPIs)
CRM systems

Benefits

Comp & perks

Health insurance for you and your dependents
Dental insurance for you and your dependents
Life insurance
Wellhub: access to gyms and wellbeing apps (physical, emotional and nutritional) — including a complimentary digital plan
Pharmacy agreement: medications at special prices with payroll discount
"De Bem com a Mente": dedicated mental health program offering support and rehabilitation
Immediate Personal Assistance: financial, psychological, legal and social support
"Gestar Juntos": support and guidance program for expectant employees and dependents
Childcare assistance for children up to 24 months
Meal allowance or on-site cafeteria and basic food basket (depending on location)
Transportation allowance or company shuttle (depending on location)
Profit Sharing (PLR) based on company results and individual targets
Private pension plan: company contributions toward your future
Special loans via Itaúsa Foundation and payroll-deductible loans with preferential rates
UniDexco: online learning and training platform
Dexco Partnership Club: discounts with nearly 700 partners
Dexco Store: discounts on Dexco brand products
Christmas gift card