Devtech

Manager

• Join our team as a Service Delivery Manager and take a leading role in managing our commercial engagements and ensuring our customers are happy with our services.
• Coordinate directly with clients’ stakeholders and our internal teams to make sure projects run smoothly through the entire service delivery lifecycle.
• Managing customer expectations to ensure a high level of satisfaction.
• Through understanding of customer’ complete requirements within the SOW and contract, as well as liabilities related to this project.
• Establish effective and proactive communication and partnership with all project stakeholders’ managers regarding project delivery, status, relevant challenges & risks.
• Tracking Project P&L, effort spent, and financial milestone dates on a daily basis, share weekly reports related to current engagements with the supervisor.
• Organizing project kickoff internally with the team, as well as externally towards the customer.
• Establishing project tasks, deadlines, and phases, based on the SOW/contract.
• Ensuring all necessary tools and environments are available for team members to achieve their goals successfully.
• Supervising work on project tasks to meet deadlines, covering the complete end-to-end cycle.
• Identifying and managing project risks, as well as identifying and applying solutions to achieve productivity and quality.
• Being a primary escalation point for the customer and ensuring timeline resolution of escalation.
• Organizing meetings with customers on a regular basis to provide a regular update and receive necessary feedback.
• Organizing post-mortems and creating reports related to completed engagements.
• Proactively communicating with other managers regarding project status and relevant challenges and risks.
• In performing its work duties, it respects the principles of security, availability, integrity, and confidentiality that are defined in the internal acts of the company.