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Devsu

IT Support Engineer

Devsu

IT Support Engineer managing server infrastructure in Windows or Linux for Devsu. Working remotely in an agile environment on world-class software products.

Posted 5/21/2026full-timeRemote • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ApacheAWSAzureCloudGoogle Cloud PlatformJavaLinuxMySQLPythonRuby

About the role

Key responsibilities & impact
  • We are looking for a** IT Support Engineer** with experience in server infrastructure management in either Windows or Linux work remotely from anywhere in Latin America.
  • You will be working in an agile environment, with an awesome team on the implementation of world-class software products.
  • Technical support continuous integration and delivery pipeline.
  • Drive technical innovation and efficiency in cloud infrastructure operations via integration duties relative to platform support and service delivery.
  • Facilitate after hours infrastructure deployment efforts as planned.
  • Support development and QA teams in their deployment efforts as needed.
  • Open change tickets as needed to facilitate release automation processes.
  • Ensure pipeline platforms are redundant and backed up as needed.
  • Communicate effectively and appropriately, deferring to management on communicating with external teams as needed.
  • Provide internal and external customers with excellent customer service.
  • Attend departmental, project and general meetings and effectively represent current status as appropriate.
  • Participate in company provided training and perform independent training and research as appropriate.
  • Install system patches and application updates as directed.
  • Assist in other production support efforts as needed.

Requirements

What you’ll need
  • - Fluent in English (B2 or C1 desired).
  • - Minimum 3-5 years of experience with server infrastructure management in either Windows or Linux
  • - Strong familiarity with Linux or Windows Server platforms support and eagerness to continue building skill expertise in new platform capabilities.
  • - Basic understanding of scripting language, such as PowerShell, Ruby, or Python and openness to adding the others as required by your daily tasks.
  • - Familiarity with Azure preferred. Experience/exposure in AWS or GCP is acceptable.
  • - Leading candidates will have both cloud infrastructure and operations education and/or experience.
  • - Conversant in or willing to learn git source code management capabilities.
  • - Experience/exposure supporting applications that run on Web services and Java and other virtual machines technologies, IIS, or Apache web servers.
  • - Experience/exposure to Magnolia Java Platform served on Tomcat.
  • - Experience/exposure to Load balancing methodologies and technologies.
  • - Intermediate to advanced platform with troubleshooting in the technologies that you are proficient in.
  • - Familiar with agile work management principles and tools.
  • - General ITIL experience for operations support.
  • - Experience using MySQL.

Benefits

Comp & perks
  • A stable, long-term contract. Continuous Training. Private Health insurance. Flexible schedule. Work with some of the most talented software engineers in Latin America and the US, doing challenging work and world-class software for clients in the US and around the world.

ATS Keywords

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Hard Skills & Tools
server infrastructure managementWindows ServerLinux Serverscripting languagesPowerShellRubyPythonAzureAWSGCP
Soft Skills
effective communicationcustomer serviceteam collaborationindependent researchproblem-solvingadaptabilitytime managementrepresentation in meetingstechnical innovationefficiency