Devsu

Application Support Engineer – GCP, Media Platforms

Devsu

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

CloudGoGoogle Cloud PlatformGrafanaKubernetesPrometheusServiceNow

About the role

  • Provide L2/L3 production support for critical media applications
  • Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
  • Analyze logs, metrics, and traces to identify root causes
  • Resolve incidents using runbooks and SOPs, escalating when required
  • Partner with Engineering and SRE teams, providing clear technical context
  • Support live streaming pipelines and video transcoding workflows
  • Diagnose issues related to:
  • Stream ingest failures
  • Transcoder job errors and performance bottlenecks
  • Output quality, latency, and availability
  • Participate in on-call rotations, including weekends
  • Document incidents, RCAs, corrective and preventive actions
  • Continuously improve monitoring, alerting, runbooks, and SOPs

Requirements

  • Experience in Application Support, Production Support, or Reliability Engineering roles
  • Hands-on experience with Go (code reading and debugging)
  • Strong experience with Kubernetes and Google Cloud Platform (GCP)
  • Proven experience supporting live streaming and video transcoding workflows
  • Experience participating in on-call rotations
  • Strong analytical and troubleshooting skills
  • Ability to perform effectively during high-pressure incidents
  • Nice to Have
  • Experience in media, broadcast, or streaming platforms
  • Familiarity with live event operations
  • Experience with Grafana, Prometheus, or similar monitoring tools
  • Experience with ServiceNow, PagerDuty, Slack
  • Understanding of SRE concepts (SLIs, SLOs, error budgets)
Benefits
  • A stable, long-term contract with opportunities for career growth
  • Private health insurance
  • A remote-friendly culture that promotes work-life balance
  • Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
  • Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
  • A flexible Paid Time Off (PTO) policy as well as paid holiday days
  • Challenging, world-class software projects for clients in the US and LatAm
  • Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GoKubernetesGoogle Cloud Platformvideo transcodinglive streamingtroubleshootingapplication supportproduction supportreliability engineeringmonitoring
Soft Skills
analytical skillstroubleshooting skillsability to perform under pressurecommunicationcollaboration