DevSavant

Customer Success Manager

• About DevSavant: At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
• About the Role: As a Client Success Manager, you will act as a trusted advisor to customers, ensuring their long-term success, retention, and growth. You will leverage strategic thinking and problem-solving skills to proactively deliver high-impact results that maximize value for both the customer and the organization. In this role, you’ll build strong relationships with key stakeholders, understand their business objectives, and align solutions to help them achieve measurable outcomes. Operating in a fast-paced, dynamic environment, you will use creativity, industry knowledge, and data-driven insights to identify opportunities for optimization, foster innovation, and drive continuous improvement.
• Healthy Existing Customers: Maintain a healthy portfolio by ensuring customers continue to leverage the platform; Provide support when customers are falling behind, assist operationally, and celebrate their success; Build and execute customer success plans to drive adoption, retention, and value realization.
• Onboarding New Customers: Successfully onboard new customers and connect their initial purchase reasons to real-world value quickly; Build and execute customer success plans to ensure adoption, retention, and measurable outcomes; Create use cases for marketing based on customer success stories.
• Trusted Product Advisor: Develop strong, trust-based relationships by understanding customer business needs; Advise customers on the technical capabilities that will deliver the most value; Act as the voice of the customer within the organization.
• Customer Retention and Growth: Support Account Executives in growing the value of the customer portfolio through value-driven, strategic conversations that promote customer success.
• Responsibilities: Demonstrate the product’s capabilities through targeted solutions aligned with customer goals, setting clear expectations for all parties.
• Qualifications: Required Qualifications: Proven experience managing a portfolio of accounts as a Customer Success Manager or Account Manager; 5+ years of experience in B2B Account Management or Customer Success; Minimum 2 years of experience working with U.S.-based clients; At least 2 years of experience in the SaaS industry; Hands-on experience conducting Quarterly Business Reviews (QBRs); Strong organizational skills with the ability to manage multiple accounts simultaneously; Excellent verbal and written communication skills in English (C1 level); Technical aptitude to understand and demonstrate complex software capabilities; Ability to collaborate effectively with Sales teams on growth and expansion opportunities; Experience working with enterprise-level customers (Global 1000).
• Preferred Qualifications: Bachelor’s degree preferred but not required; Familiarity with CRM and customer success platforms (e.g., ChurnZero, Catalyst, Planhat); Experience with data analytics tools such as Excel, Power BI, or Tableau; Basic knowledge of scripting languages (JavaScript) is a plus; Background in GIS or mobile form solutions for the construction industry is highly desirable; Prior experience using similar platforms is a strong advantage; Experience working across both small-to-medium businesses and large corporations is highly desirable.
• Why You’ll Love This Role: This role is perfect for those who thrive on building strong customer relationships and driving measurable business outcomes. You’ll have the opportunity to directly influence customer retention, adoption, and expansion by delivering strategic value. You’ll work in a fast-paced environment that values innovation, collaboration, and continuous learning—where your insights and problem-solving skills will make a real difference. If you’re passionate about delivering exceptional customer experiences and turning challenges into opportunities, this role offers the platform to excel.

Enterprise Client Success Manager

• Client Onboarding: Lead and manage the onboarding process for new clients, ensuring a smooth transition onto the platform. Deliver training, resources, and guidance to help clients quickly realize the value of their investment.
• Client Relationship Management: Build strong, trust-based relationships with clients, serving as their primary point of contact throughout the lifecycle. Act as a proactive advocate by understanding client goals, identifying pain points, and providing tailored recommendations.
• Maximizing Product Adoption: Promote product adoption by educating clients on new features, functionalities, and best practices. Conduct regular check-ins to ensure clients are leveraging the platform effectively to achieve objectives.
• Client Retention & Growth: Identify opportunities for expansion and upselling. Ensure clients remain engaged, satisfied, and motivated to renew subscriptions. Resolve issues quickly to support long-term retention.
• Client Advocacy: Serve as the voice of the client internally, sharing feedback to influence product improvements. Contribute to the creation of success resources such as FAQs, guides, and best practice documentation.
• Problem Resolution: Address and troubleshoot client concerns in a timely and professional manner. Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Performance Metrics & Reporting: Monitor and report on key metrics such as adoption rates, CSAT, NPS, and renewals. Use data-driven insights to continuously improve the client experience.
• Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to deliver a seamless client experience. Provide input to help shape strategies based on client feedback and market trends.
• Industry Engagement: Represent the company at industry events, client meetings, and conferences to build relationships and stay updated on trends.

Enterprise Client Success Manager

Client Success Specialist