Student Support Advisor

DeVry University

Student Support Advisor providing comprehensive support and guidance to students throughout their educational journey. Advocating for student success while navigating financial and academic processes.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student enrollment processes and financial aid programs, with a strong ability to evaluate academic and financial situations while providing exceptional customer service. Proficient in leveraging data and systems to track student progress and ensure accurate documentation.

Highest-signal resume keywords

Customer Service ExperienceFinancial Aid KnowledgeMicrosoft Office ProficiencyData Tracking and AnalysisAdvising Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial PlanningStudent Account MonitoringDocumentation AccuracyData AnalysisEnrollment Process Support

Soft Skills

Problem-SolvingCommunicationProactive Identification of Obstacles

Tools & Technologies

Microsoft Office SuiteNSLDS SystemDatabase Software

Industry Keywords

Title IV ComplianceStudent Life CycleAcademic AdvisingFinancial Eligibility

About the role

Key responsibilities & impact

Provide support for the new student enrollment process
Develop and validate an estimated financial plan
Maintain understanding of academic and Title IV financial aid programs
Monitor student accounts and provide guidance on financial eligibility
Proactively identify possible academic and financial obstacles
Leverage data and systems to track enrollment, persistence and graduation information
Possess knowledge of resources for informed recommendations
Ensure precise documentation of information by capturing interactions
Evaluate academic and financial situations throughout the student life cycle

Requirements

What you’ll need

Some college coursework required
A minimum of 1-year of exceptional customer service or prior advising experience in an education setting
Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid
Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, teams), internet applications, and database software systems
A work environment free of distractions and interruptions, with no conflicting responsibilities during your scheduled shift
Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router via Ethernet and provides the minimum required internet speeds (wireless, satellite or dial-up internet services are not permissible)

Benefits

Comp & perks

Flexible hours including evening and rotating Saturdays
Daily attendance for first 6 weeks of training