Senior Manager, Operational Transformation

Devoted Health

Senior Manager leading change readiness, tooling, and frontline adoption for Devoted Health’s AI-powered healthcare platform. Coordinating enterprise transformations across Guide, Product, and Tech teams.

Posted 8/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $110,000 - $129,274 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management and operational transformation, with a strong focus on building durable systems and tools that enhance frontline team performance. Proficient in utilizing AI tools for feedback synthesis and communication, while effectively managing cross-organizational partnerships and priorities.

Highest-signal resume keywords

Change ManagementOperational TransformationAI Tool UtilizationFrontline Team SupportContact Center Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementTool DevelopmentAutomation CreationData AnalysisWorkflow Detail Management

Soft Skills

Influence Without AuthorityAdaptabilityCommunicationProblem Solving

Tools & Technologies

AI ToolsWorkforce ManagementAgent-Assist TechnologyDialersChat Systems

Industry Keywords

Health PlanMedicare AdvantageRegulated EnvironmentChange ReadinessAdoption Dashboards

About the role

Key responsibilities & impact

Own change readiness end to end, including deployment, adoption, feedback, iteration, and a unified change calendar.
Build durable tooling including playbooks, intake processes, readiness trackers, and adoption dashboards.
Represent frontline constraints to Product and Tech; shape release sequencing, pilots, launch readiness criteria, and go/no-go decisions.
Own milestone readiness, including ANOC and 1/1, by establishing forums, systems, and ownership to close gaps.
Prepare frontline teams and leaders through scripting, knowledge, communications, training, feedback loops, and manager enablement.
Identify second- and third-order impacts on scorecards, staffing, quality, and training.
Build partnerships across Guide teams and channels and design organization-wide solutions.
Use AI to synthesize feedback, draft communications and training, and prototype lightweight tools; partner with Prod Ops to productionize durable solutions.
Make recommendations when channels have competing priorities and escalate genuine cross-organizational trade-offs.
Monitor post-launch sentiment and adoption with Analytics and run retrospectives to create repeatable launch practices.

Requirements

What you’ll need

5+ years in operations, program/change management, or operational transformation, including direct experience supporting frontline or contact center teams.
Demonstrated build instinct: tools, automations, or durable systems you created yourself that a team still uses.
Track record of leading change through influence rather than authority across teams you did not manage, including as the operational counterpart to Product and Tech partners.
Ability to work at altitude and in detail: write the narrative a senior leader can act on and personally untangle workflow detail.
Comfort operating amid shifting priorities and re-sequencing work mid-flight.
Willingness to form recommendations on incomplete information and deliver hard messages to senior stakeholders.
Working fluency with AI tools, with concrete examples of day-to-day use.
Health plan, Medicare Advantage, or other regulated-environment experience (desired).
Experience with contact center technology such as dialers, chat, workforce management, agent-assist, or AI tooling (desired).

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program