Member Flex Guide, Bilingual/Spanish

Devoted Health

Bilingual member services specialist helping Devoted Health members navigate Medicare healthcare. Supporting members through inbound service and proactive clinical outreach across voice and digital channels.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in navigating complex healthcare information and delivering solutions across various communication channels while adhering to HIPAA guidelines. Proficient in utilizing AI-powered tools and managing multiple software platforms to enhance member engagement and satisfaction.

Highest-signal resume keywords

Customer-Facing ExperienceBilingual Communication (English and Spanish)HIPAA Compliance KnowledgeHealthcare Industry FamiliarityMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Information NavigationBenefits SchedulingMedical TerminologyData UtilizationAI Tool Proficiency

Soft Skills

Interpersonal SkillsEmotional IntelligenceEmpathyAdaptabilityStress Management

Tools & Technologies

Digital PlatformsAI Guide AssistantContact Center Software

Industry Keywords

HIPAA GuidelinesHealthcareHealth InsuranceMedicare AdvantageCompliance Regulations

About the role

Key responsibilities & impact

Engage with members across voice, digital, SMS, chat, and video channels
Help members navigate benefits, find providers, schedule appointments, and understand complex healthcare information
Conduct proactive clinical outreach, identify escalation paths, and collaborate with clinical staff
Use data, internal systems, and an AI Guide Assistant to deliver fast, accurate, documented solutions
Follow HIPAA guidelines, compliance regulations, and internal workflows
Meet productivity, quality, and output performance metrics
Flex between inbound, outbound, and cross-functional programs as business priorities evolve
Adapt to process, workflow, and technology updates
Apply feedback and coaching from peers and leadership to drive growth

Requirements

What you’ll need

1+ years of experience in a high-volume customer-facing role or fast-paced healthcare environment
Professional fluency in both English and Spanish, written and oral
Ability to work a flexible schedule based on business needs, including potential seasonal adjustments
Exceptional interpersonal and communication skills and high emotional intelligence
Ability to de-escalate emotionally charged interactions with empathy and composure
Ability to translate complex information into simple, actionable terms
Comfort working alongside AI-powered tools and digital platforms
Flexibility and adaptability amid changing priorities and processes
Strong multitasking ability while maintaining accuracy
Experience in a contact center or call center environment desired
Experience in healthcare, health insurance, or Medicare Advantage desired
Familiarity with benefits, scheduling, and medical terminology is a plus
Experience in highly regulated environments, ideally with HIPAA guidelines and requirements, desired
Ability to navigate multiple software platforms simultaneously desired
Experience using stress management techniques desired
Ability to apply feedback quickly and demonstrate growth desired
Availability across the listed seasonal operational hours, including potential weekend adjustments
Assigned shift is 8.5 hours, including a 30-minute lunch break

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program
Total rewards package for full time employees