Senior Product Manager
General Dynamics Information Technology
ITSMServiceNow
Senior Manager – Provider Escalation & Education
Devoted Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $145,000 per year
Job Level
Senior
About the role
- Manage issue resolution, ensuring timely and effective responses to provider concerns while enhancing satisfaction and trust.
- Spearhead efforts to build a new process to centralize the centralization of provider issue intake, to improve efficiency across the organization.
- Lead initiatives to identify, charter, and execute upstream operational improvements, proactively tackling challenges before they escalate and transforming our operational landscape.
- Develop and implement tools to accelerate and scale our ability to deliver actionable insights, enhancing data visibility and empowering our ability to make informed decisions.
- Meet with providers to resolve escalations and deliver proactive performance insights, actively engaging to understand their needs and challenges.
Requirements
- Strategic analytical horsepower : Proven ability to leverage complex data sets to inform strategic initiatives and team development, while articulating compelling, data-driven narratives that drive organizational vision and ensure alignment.
- Operations minded : define an endpoint and formulate & execute against a plan for getting there, with quantifiable mile markers along the way.
- Relationship builder : expert at building relationships with a broad range of internal and external stakeholders (provider groups).
- Communication skills : conversational agility expertise demonstrated by the ability to reframe, refocus, and redirect conversations to realize accretive partnerships and desired outcomes. Additionally, this individual needs to be able to condense complex concepts into simple explanations with clear and concise calls to action.
- Organization skills : super organized with an eye for detail and the ability to understand and document what matters. Staying organized is a critical component of being able to pivot between going deep into the details and stepping back to see themes or levers that inform strategy.
- Writing Skills : Strong writing ability to craft thoughtful, clear, and persuasive communications to providers, ensuring messages are data-driven and tailored to meet specific needs and contexts.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess improvementoperational improvementsdata visibilitystrategic initiativesperformance insightsissue resolutionactionable insightsquantifiable metricscomplex data sets
Soft skills
relationship buildingcommunication skillsorganizational skillswriting skillsstrategic thinkingproblem-solvingstakeholder engagementadaptabilityattention to detailconversational agility
